Know what's happening across every property, every shift, every service.
Shift change is when the picture goes dark. The front desk agent's knowledge, the property manager's vendor list, the concierge's regulars — they walk out the door with the person who carries them. Valet OS holds the picture no single person can keep in their head.
The coordination gap
Operations depend on institutional knowledge. The front desk agent who knows which guests want early check-in. The property manager who knows which vendors actually show up. The concierge who remembers the regulars. When that person calls out or that shift ends, the knowledge walks out the door. Every handoff is a bet — that the next person knows what the last person knew. Valet OS makes that bet irrelevant by surfacing what each person needs to act on, when they need it.
Who it's for
Hotels & Resorts
Valet dispatch and guest request routing in real time.
Residential & Property Management
Work order dispatch without the spreadsheets or email trails.
Restaurants & Nightlife
Valet operations and VIP queue management at service pace.
Private Clubs
Member service dispatch with preference tracking built in.
What you get
A guest requests turndown at 4pm. At 4:15, the board shows it's still open — before they call again.
Every wait time tracked per ticket. When it's overdue, the board surfaces it before the guest does.
From creation through dispatch, completion, and review. Every ticket, every status, everywhere.
The outgoing shift's knowledge becomes the incoming shift's board. Nothing walks out the door.
Multiple properties, venues, or service areas — one board. Separate views, shared infrastructure.
Over time, Valet OS learns which shifts need more coverage. Recommendations surface from your own data.
What your operation reveals
One hotel discovered their Tuesday afternoon staffing gap was costing 12 SLA breaches a month. Valet OS spotted it in week two. The guidance comes from your own data. The platform just surfaces it.
Does Valet OS replace my existing property management or POS systems?
No. Valet OS works alongside them. Your PMS, POS, and reservation systems keep doing what they do. Valet OS aggregates the operational data those systems generate — dispatch status, service requests, work orders — into one board your team acts on.
What SLA metrics can I track?
Every ticket type gets its own SLA window — service wait time, maintenance response time, concierge fulfillment, vendor arrival windows. Track grace periods, breach thresholds, and completion rates per team member, per shift, per venue. All configurable per property.
Can I manage multiple properties from one account?
Yes. Hotel, residential, restaurant, or club — each property has its own board, staff, and SLA config. You get a consolidated view across all properties. Same infrastructure, separate views.
How is Valet OS different from a shared spreadsheet or property management tool?
Spreadsheets don't surface SLA breaches before they happen. PMS systems don't track dispatch across shifts and venues. Valet OS fills the gap between your existing tools — connecting the operational data they generate into one board your team acts on.
What does this look like for my property type?
Every property is different. We'll set up a personalized walkthrough using your venue's typical workflow.